It is central to HKCCSA’s mission of fostering inclusion, connection, and empowerment. Acting as a bridge between individuals and the community, it offers personalised case management and referrals to help clients access essential services and navigate life in Canada. Through workshops, public outreach, and support initiatives, the department promotes civic engagement, well-being, and access to local resour ces. It addresses barriers related to language, culture, and systemic inequality, creating inclusive spaces where newcomers feel supported and valued. It empowers individuals to participate fully and confidently in the social and civic life of their new home.